Information We Collect

When you interact with our platform, we collect information that helps us provide better financial education and services. We're transparent about what we gather and why.

Personal Information You Provide

• Name, email address, and phone number when you register for courses or contact us
• Payment details processed through secure third-party providers (we don't store complete card numbers)
• Professional background and educational goals to tailor our content recommendations
• Communication preferences and feedback about our courses
• Resume or professional portfolio if you apply for teaching positions

Information Collected Automatically

Our systems automatically log technical data that helps us improve the platform. This includes your IP address, browser type, device information, and how you navigate through our courses. We use this to spot technical issues and understand which content resonates with students.

How We Use Your Information

We don't collect data just to have it. Everything we gather serves a specific purpose related to delivering quality financial education.

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do work with service providers who help us run the platform, and sometimes we're legally required to share information.

Service Providers We Work With

• Payment processors for secure transaction handling
• Cloud hosting services for platform infrastructure
• Email service providers for course communications
• Analytics tools to understand platform usage
• Customer support software to respond to your questions

Your Rights Under Australian Privacy Law

The Privacy Act 1988 and Australian Privacy Principles give you specific rights over your personal information. Here's what you can do and how to do it.

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this within 30 days in a readable format. There's no charge for your first request in a 12-month period.

Correct Inaccurate Data

If something in your profile is wrong or outdated, let us know. You can update most information directly through your account settings. For other corrections, contact our privacy team and we'll fix it within 10 business days.

Request Deletion

You can ask us to delete your account and associated data. We'll comply unless we're legally required to retain certain information (like financial records for tax purposes). Even after deletion, some data may remain in backups for up to 90 days before permanent removal.

Object to Processing

You can object to certain uses of your data, particularly for marketing purposes. We'll honor these requests promptly, though we may need to keep some information to fulfill our contractual obligations.

Data Security Measures

We take security seriously. Our systems use industry-standard protections, but we're also realistic about the fact that no online system is 100% secure.

• 256-bit SSL encryption for all data transmission
• Regular security audits and penetration testing
• Access controls limiting who can view personal information
• Encrypted backups stored in geographically diverse locations
• Staff training on data protection and privacy practices
• Incident response protocols for potential breaches

If we ever experience a data breach that affects your information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking.

Data Retention Periods

We don't keep information longer than necessary. Different types of data have different retention requirements based on legal obligations and business needs.

Cookies and Tracking

We use cookies to make the platform work properly and to understand how people use it. You have control over these.

Essential Cookies

These keep you logged in and remember your preferences. The platform won't work properly without them.

Analytics Cookies

We track how people navigate the platform to improve course design and fix issues. These are optional and you can disable them through your browser settings.

Marketing Cookies

These help us show relevant course recommendations. We only use them with your consent, which you can withdraw at any time.

International Data Transfers

While we're based in Australia, some of our service providers operate servers overseas. When your data leaves Australia, we ensure it receives equivalent protection through standard contractual clauses and adequacy assessments.

Currently, data may be transferred to servers in the United States and Singapore. These transfers are covered by privacy frameworks that meet Australian standards.

Children's Privacy

Our platform is designed for adults engaged in professional development. We don't knowingly collect information from anyone under 18. If you're under 18, please don't register or provide personal information.

If we discover we've accidentally collected data from someone under 18, we'll delete it immediately.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on the platform.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically.

Complaints and Disputes

If you're concerned about how we've handled your personal information, we want to know. Here's the process:

• Contact our privacy officer using the details below
• We'll acknowledge your complaint within 3 business days
• We'll investigate and respond within 30 days
• If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner